With a user base of more than 2 billion across the globe, WhatsApp is one of the most used instant messaging platforms today. WhatsApp Business Platform is an enterprise solution that allows businesses to communicate with new and existing customers on WhatsApp in a simple, secure and reliable way.

Connecting with customers on their preferred communication channel to provide excellent customer service is key to building a brand’s reputation and loyalty / customer stickiness and long term success. According to an industry survey, 75% of customers are willing to spend more to buy from businesses that give them a good customer experience. WhatsApp is a channel that consumers prefer to use over email and live chat.

Ameyo’s ‘CX Master Summit’ sessions will discuss how WhatsApp Business Platform can be leveraged to provide an advanced experience to customers using WhatsApp. The series comprises events at three locations. After successfully completing the event in Bangalore (August 26^th) and Delhi (September 1^st), the next event is slated for September 22^nd in Mumbai. More details available  here.

“Customers today expect to communicate with businesses the way they communicate with their friends. With enhanced capabilities of WhatsApp, and AI-powered Customer Engagement Platform, Ameyo is providing ease of customer experience to various business verticals like Healthcare, Insurance, Travel, BPO, Telecommunication, E-Commerce, and Education. We have already observed an uptake in a variety of use cases like Support and Enquiry and we believe this channel can increase conversion / speed of response and reduce the cost of engagement for businesses,” said Sachin Bhatia, Co-Founder, Chief Growth Officer, Exotel.

For more information, please visit https://exotel.com

(Disclaimer: The above press release comes to you under an arrangement with PRNewswire India and this publication takes no editorial responsibility for the same)